Oracle 1z0-325 Actual Free Exam Questions & Community Discussion
You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.
Which three features/functions will be carried over from one script and made available inside the next script?
(Choose three.)
Which three features/functions will be carried over from one script and made available inside the next script?
(Choose three.)
Correct Answer: A,B,G
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Your customer has asked you to create a report that will need to be sent to the executive management.
None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)
None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)
Correct Answer: A,D
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Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired.
What is the time default set by this configuration?
What is the time default set by this configuration?
Correct Answer: C
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Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
Correct Answer: A,B,D,F
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View the exhibit.
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Which statement is correct?
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Which statement is correct?
Correct Answer: B
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Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers others found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
They noticed that several of the answers had irrelevant answers listed in the "Answers others found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
Correct Answer: A
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You are working with multiple interfaces.
Which four objects/items are shared across interfaces? (Choose four.)
Which four objects/items are shared across interfaces? (Choose four.)
Correct Answer: C,E,F,G
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Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?
Correct Answer: B
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Which three statements are true about the Oracle Service Cloud File menu? (Choose three.)
Correct Answer: A,C,D
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