Oracle 1z0-325 Actual Free Exam Questions & Community Discussion
Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)
Which two steps will correct this? (Choose two.)
Correct Answer: C,D
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Identify the three options available on the deployment manager screen in customer portal. (Choose three.)
Correct Answer: B,C,D
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Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)
Correct Answer: C,D,E,F
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You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.
When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?
When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?
Correct Answer: A
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Select two statements that describe reasons why you would link products to categories. (Choose two.)
Correct Answer: B,C
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When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report. (Choose two.)
Select the two items that are editable on a standard report. (Choose two.)
Correct Answer: A,B
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When an agent handles a product return incident, they require the ability to go through a series of questions to determine the appropriate answer/response.
You determine this would best be solved using guided assistance which is automatically launched when a specific category is selected by an agent.
Which three steps are required to implement this solution? (Choose three.)
You determine this would best be solved using guided assistance which is automatically launched when a specific category is selected by an agent.
Which three steps are required to implement this solution? (Choose three.)
Correct Answer: A,D,G
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Select two true statements about chat. (Choose two.)
Correct Answer: B,C
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Identify the seven data types that are available as custom fields. (Choose seven.)
Correct Answer: A,C,E,F,G,H,I
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