Oracle 1z0-981 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z0-981
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 73
Updated On: Aug 18, 2026

Question #1

You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

A. Intent guide

B. Agent scripts

C. Guided assistance

D. Business rules

E. Custom process model

Discussion 0

Correct Answer: D,E Vote an answer

Question #2

How many rows can be returned by a tabular query?

A. 100

B. 100000

C. 1000

D. 10000

E. Unlimited

Discussion 0

Correct Answer: C Vote an answer

Question #3

Which two are non-CRUD operations?

A. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

B. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

C. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

D. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

F. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

Discussion 0

Correct Answer: C,F Vote an answer

Question #4

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Create variables with the current address and phone numbers.

B. Create custom fields for the address and phone numbers.

C. Update variables with the changed address and phone numbers.

D. Update custom fields with the changed address and phone numbers.

E. Update the standard text with the changed address and phone numbers.

F. Create the standard text with the current address and phone numbers.

Discussion 0

Correct Answer: E,F Vote an answer

Question #5

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Polling survey

B. Transactional survey in rules

C. Broadcast survey

D. Website link survey

Discussion 0

Correct Answer: D Vote an answer

Question #6

What are three required sections for Custom Process Models?

A. Header

B. Code containing integration with external systems

C. Test harness

D. Code containing custom business logic

E. Footer

F. Test script

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #7

Which two statements are true about generic objects?

A. They are used when working with custom objects only.

B. They require the type of data to be set dynamically.

C. They can be used with standard objects.

D. They belong to a stand-alone class that is not derived from an RN object.

E. They automatically consider a package to consist of custom objects.

Discussion 0

Correct Answer: C,E Vote an answer

Question #8

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A. Deselecting the Pull Chat check box in the agent's profile

B. Requesting Chat from File > Options > View Options

C. Clicking Request Chat on the Live Media bar

D. Configuring advanced routing

E. Fixing the chat workspace

Discussion 0

Correct Answer: C,E Vote an answer

Download Free Oracle 1z0-981 Demo

Simply submit your e-mail address below to get started with our free demo of your Oracle 1z0-981 exam.