Oracle 1z1-980 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z1-980
Exam Name/Title: Oracle Knowledge Management Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 72
Updated On: Jul 08, 2026

Question #17

How is unconditional linking different from conditional linking for a linked column in a report?

A. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.

B. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.

C. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

D. Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.

Discussion 0

Correct Answer: D Vote an answer

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Question #18

Which action can be performed on published reports?

A. add page breaks

B. enable drill-down links for report levels

C. activate run-time selectable filters

D. modify report permissions

Discussion 0

Correct Answer: C Vote an answer

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Question #19

In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A. 100

B. 500

C. 250

D. 1000

Discussion 0

Correct Answer: D Vote an answer

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Question #20

Which three tasks should you perform after deploying custom objects? (Choose three.)

A. creating standard reports

B. creating a workspace

C. defining relationships with other custom objects or standard objects

D. adding the workspace to a user's navigation set

E. editing a user's profile to grant permissions to use the custom object workspace

F. creating system attributes

Discussion 0

Correct Answer: B,D,E Vote an answer

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Question #21

Which two statements are true about replacement tokens? (Choose two.)

A. They enable re-use of content in a standardized form.

B. They enable management of standardized content from a single resource.

C. They enable creation and storage of complex content consisting of integrated text and images multiple times.

D. They enable re-use of existing content of any data type in variables.

Discussion 0

Correct Answer: A,B Vote an answer

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Question #22

Which two statements are true about Connect Web Services? (Choose two.)

A. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

B. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

C. Connect Web Services should only be used for read-only data.

D. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

Discussion 0

Correct Answer: A,B Vote an answer

Question #23

Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A. Create a standard text to include the new address and update all the answers to include it.

B. Search for all answers that have the address and update.

C. Call support and have them run a search and replace on the database.

D. Create a variable to contain the address and update all answers to include it.

Discussion 0

Correct Answer: B Vote an answer

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Question #24

You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A. ADP_NUM_REL_ANS set to 60 days.

B. ANS_NOTIF _DURATION set to 60 days.

C. EU_FA_NEW_WIN_TYPES set to 60 days.

D. ANS_UPD_INC_DURATION set to 60 days.

E. ANS_NEW_INC_DURATION set to 60 days.

Discussion 0

Correct Answer: E Vote an answer

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