Oracle 1z1-980 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z1-980
Exam Name/Title: Oracle Knowledge Management Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 72
Updated On: Jul 08, 2026

Question #9

In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A. tasks that are unassigned

B. open tasks only

C. tasks related to specific content types only

D. tasks for specific users

E. tasks that are assigned

Discussion 0

Correct Answer: A,B,D Vote an answer

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Question #10

Which two statements are true about response requirements for incidents? (Choose two.)

A. Custom response requirements are based on the level of service being provided.

B. Holidays have to be defined before creating response requirements.

C. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

D. Default response requirements for an interface cannot be modified.

Discussion 0

Correct Answer: A,C Vote an answer

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Question #11

Which statement is true about generic objects?

A. Batching and chaining operations are supported only by generic objects.

B. A generic object representation must be built for handling standard objects.

C. CRUD operations cannot be performed with generic objects.

D. A generic object representation must be built for custom objects.

Discussion 0

Correct Answer: A Vote an answer

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Question #12

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A. Custom report with Ad Hoc Value variable

B. Standard report with Replacement Value variable

C. Standard report with User Defined List variable

D. Custom report with Predefined List variable

Discussion 0

Correct Answer: A Vote an answer

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Question #13

Which two queues have manual pull policy? (Choose two.)

A. Last In First Out (LIFO)

B. Round Robin (Logged in)

C. Standard

D. Manual

E. Round Robin (All)

Discussion 0

Correct Answer: B,C Vote an answer

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Question #14

A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

B. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

C. Edit the alias text file to include alias words - battery damage, battery issue, battery.

D. Include battery and damage as keywords under Answers Stop Words.

Discussion 0

Correct Answer: A Vote an answer

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Question #15

An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

A. The user cannot delete it because it directly affects the reference document that the translation document is based upon.

B. The user needs Admin permission to delete the translated document.

C. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.

D. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.

Discussion 0

Correct Answer: D Vote an answer

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Question #16

Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)

A. Search Accuracy

B. Click-Though Rate of External Documents

C. Article Aging

D. Words without Concepts

E. Questions with High Score Answer

Discussion 0

Correct Answer: B,C,D Vote an answer

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