Oracle 1z1-980 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z1-980
Exam Name/Title: Oracle Knowledge Management Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 72
Updated On: Jul 08, 2026

Question #1

You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

A. Conditional linking

B. Conditional formatting

C. Docked filters

D. Data exception

Discussion 0

Correct Answer: D Vote an answer

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Question #2

What two factors are responsible for ranking of an answer? (Choose two.)

A. number of searches for that answer article

B. solved count based on customer activity

C. number of answers linked to that answer

D. display position

Discussion 0

Correct Answer: A,D Vote an answer

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Question #3

Which two statements are true about Knowledge Advanced views? (Choose two.)

A. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

B. Views do not depend on the number and purpose of the interface that your organization uses.

C. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

D. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

E. View cannot be renamed or deleted but only modified.

Discussion 0

Correct Answer: C,D Vote an answer

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Question #4

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A. Answer articles can be copied.

B. Multiple answers cannot be updated simultaneously.

C. Answer articles can be archived but not deleted.

D. Answer articles cannot be printed.

E. Answer articles can contain variables.

Discussion 0

Correct Answer: A,E Vote an answer

Question #5

You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

A. Custom report

B. Standard report

C. Cross Tabs report

D. Dashboard report

E. Cumulative report

Discussion 0

Correct Answer: D Vote an answer

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Question #6

Which two statements are true about published reports? (Choose two.)

A. Published report data can change automatically when the knowledge base data is updated.

B. Published reports contain snapshots of data at the time the report is run.

C. Published reports can be shared.

D. Published reports can be edited.

E. Published reports have filtering option in ribbon.

Discussion 0

Correct Answer: B,C Vote an answer

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Question #7

Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A. Once a user rejects the article, it moves to the previous step.

B. In Workflow you cannot reassign a task to another user or team.

C. Once a user rejects the article, the system automatically deletes the article.

D. A Workflow process can only be used while creating and editing the articles.

E. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.

Discussion 0

Correct Answer: A,E Vote an answer

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Question #8

You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A. You must correct the spelling manually.

B. Knowledge Advanced does not accept words that are not in the dictionary.

C. The tuning process automatically corrects it.

D. You must check if alternative synonyms exist.

Discussion 0

Correct Answer: A Vote an answer

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