Oracle 1z1-981 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z1-981
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 73
Updated On: Aug 04, 2026

Question #9

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A. You need to re-create the message template across the multiple interfaces.

B. The change is reflected across all interfaces by default.

C. You need to use the export and import option.

D. You need to copy and paste the source code across the multiple interfaces.

Discussion 0

Correct Answer: D Vote an answer

Question #10

What are three required sections for Custom Process Models?

A. Header

B. Code containing integration with external systems

C. Test harness

D. Code containing custom business logic

E. Footer

F. Test script

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #11

How can you enable add-ins to run locally without uploading it to the server?

A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Discussion 0

Correct Answer: A Vote an answer

Question #12

Which setup sequence is used to give permissions to an individual to access an application?

A. Staff Account > Profile > Navigation set

B. Navigation set > Profile > Staff Account

C. Profile > Navigation set > Staff Account

D. None. No sequence is required.

Discussion 0

Correct Answer: C Vote an answer

Question #13

Which two are non-CRUD operations?

A. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

B. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

C. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

D. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

F. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

Discussion 0

Correct Answer: C,F Vote an answer

Question #14

Which three statements are true about add-ins?

A. They can be designed to create visual components and not perform any integrations.

B. They always run locally on the machines on which the desktop application runs.

C. They can be added to the Custom Portal area of Oracle Service Cloud.

D. They always run locally to access local data.

E. They are the visual areas of Oracle Service Cloud Agent Desktop.

F. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

Discussion 0

Correct Answer: B,E,F Vote an answer

Question #15

Which four view modes are available in the Report Editor?

A. Report View

B. Design View

C. Graphical View

D. Layout View

E. Data Set View

F. Database View

Discussion 0

Correct Answer: A,B,D,E Vote an answer

Question #16

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Removing fields in the workspaces

B. Creating multiple workspaces per business function and assigning to different profiles

C. Utilizing workflows and splitting functionality into more than one workspace

D. Placing objects on different tabs and splitting the loading across multiple tabs

Discussion 0

Correct Answer: B Vote an answer

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