Oracle 1z1-981 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z1-981
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 73
Updated On: Aug 04, 2026

Question #1

How frequently does Oracle release a new version of a product?

A. Once in four months

B. Once in six months

C. Every month

D. Once in three months

Discussion 0

Correct Answer: D Vote an answer

Question #2

The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A. Because the system default is 15 minutes, it cannot be changed.

B. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

C. You can change the default value to 60 minutes by using File > Options > Session Expiration.

D. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Discussion 0

Correct Answer: D Vote an answer

Question #3

Which three statements are true about navigation sets?

A. The same navigation set can be set for different interfaces.

B. Using navigation sets, you can configure which quick search reports can be seen.

C. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

D. Using navigation sets, you can define what new objects can be created by using the File menu.

E. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

F. Using navigation sets, you can configure whether to show the Home navigation pane or not.

Discussion 0

Correct Answer: A,B,F Vote an answer

Question #4

Which four types are used by incidents queues?

A. Round Robin (Logged In)

B. FIFO

C. Quick

D. Standard

E. Round Robin (All)

F. LIFO

G. Advanced Routing

Discussion 0

Correct Answer: A,D,E,G Vote an answer

Question #5

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Polling survey

B. Transactional survey in rules

C. Broadcast survey

D. Website link survey

Discussion 0

Correct Answer: D Vote an answer

Question #6

Which three events are available with the JavaScript API?

A. aftersave()

B. onbeforesave ()

C. onrefresh()

D. enclose ()

E. onsaveclose ()

F. ondataupdated()

Discussion 0

Correct Answer: B,D,F Vote an answer

Question #7

Which four view modes are available in the Report Editor?

A. Report View

B. Design View

C. Graphical View

D. Layout View

E. Data Set View

F. Database View

Discussion 0

Correct Answer: A,B,D,E Vote an answer

Question #8

In which two scenarios would you use multiple interfaces?

A. When new business processes need to be supported other than the standard contact center

B. When your portal needs the support of different channels for login

C. When your business operates in different lines of business

D. When multiple languages need to be supported

E. When you need multiple channels enabled such as email, chat, and web self-service

Discussion 0

Correct Answer: C,D Vote an answer

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