PECB ISO-IEC-20000-Foundation Exam Details & Actual Exam Questions
- Exam Code/Number: ISO-IEC-20000-Foundation
- Exam Name/Title: ISO/IEC 20000 Foundation Exam
- Certification Provider: PECB
- Corresponding Certification: ISO 20000
- Exam Questions: 55
- Updated On: Oct,12 2026
- Certification Level: Foundation
PECB ISO/IEC 20000 Foundation Exam Questions
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(51 Up Votes)PECB ISO-IEC-20000-Foundation Exam Overview:
| Certification Vendor: | PECB |
|---|---|
| Exam Name: | ISO/IEC 20000 Foundation Exam |
| Exam Number: | ISO-IEC-20000-Foundation |
| Certificate Validity Period: | Lifelong |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice, Closed Book |
| Real Exam Qty: | 40 |
| Available Languages: | German, Spanish, English, French |
| Passing Score: | 65% |
| Related Certifications: | PECB Certified ISO/IEC 20000 Lead Auditor PECB Certified ISO/IEC 20000 Lead Implementer |
| Exam Price: | $250 USD |
| Recommended Training: | PECB ISO/IEC 20000 Foundation Training Course |
| Exam Registration: | PECB Official Registration |
| Sample Questions: | PECB ISO-IEC-20000-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; basic familiarity with IT environments is recommended |
| Official Syllabus URL: | https://pecb.com/en/education-and-certification-for-individuals/iso-iec-20000/iso-iec-20000-foundation |
PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1 | 50% | - Basic concepts of service management - Purpose and structure of Service Management System (SMS) - Relationship between ISO/IEC 20000 and other standards |
| Topic 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10 | 50% | - Planning and risk management - Context of the organization - Improvement and continual enhancement - Performance evaluation, monitoring and measurement - Service delivery and operation - Support and resource management - Leadership and management commitment |
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