PECB ISO-IEC-20000-Foundation Actual Free Exam Questions & Community Discussion

Exam Code/Number: ISO-IEC-20000-Foundation
Exam Name/Title: ISO/IEC 20000 Foundation Exam
Certification Provider: PECB
Corresponding Certification: ISO 20000

Exam Questions: 55
Updated On: Oct 12, 2026

Question #1

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Technical, work areas, and service desk

B. Technical, information, and financial

C. Financial, suppliers, and service desk

D. Information, suppliers, and work areas

Discussion 0

Correct Answer: B Vote an answer

Question #2

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that supplier processes and procedures are defined

B. To ensure that a process exists for the procurement of suppliers

C. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

D. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers

Discussion 0

Correct Answer: D Vote an answer

Question #3

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By promoting continual improvement of the SMS

B. By showing leadership and taking actions

C. By outsourcing change management

D. By taking disciplinary action against underperforming employees

Discussion 0

Correct Answer: B Vote an answer

Question #4

When managing a major incident, what is one of the activities that needs to be performed?

A. Keep top management informed

B. Escalate the incident

C. Involve the customer

D. Initiate problem management activities

Discussion 0

Correct Answer: A Vote an answer

Question #5

What is an example of a requirement for the service management objectives?

A. They should be shared with the customers

B. They should be left unchanged, even if services change

C. They should be consistent with the service management policy

D. They should be easy to realize

Discussion 0

Correct Answer: C Vote an answer

Question #6

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

B. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

C. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

D. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

Discussion 0

Correct Answer: C Vote an answer

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