Peoplecert ITIL-4-Specialist-High-velocity-IT Actual Free Exam Questions & Community Discussion

An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?

In the context of high-velocity IT, which statement about the ' four dimensions of service management ' is CORRECT?

A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
* Use data analytics to sell more products to its customers
* Send customers quick and personalized responses to enquiries
* Receive training on the basic features of the service
* Provide more frequent reports to the sales manager

From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

An organization has begun using its knowledge management system to store virtual server configuration files.
It has also adapted its ' change enablement ' and ' deployment management ' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?