Peoplecert ITILFNDv5 Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITILFNDv5
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification

Exam Questions: 143
Updated On: Jul 12, 2026

Question #19

What is continuous integration?

A. The ability to track and evaluate service value

B. Regularly merging code into a central repository with automated builds and tests

C. A method of ensuring ultra-scalable systems through operations engineering

D. Automatically releasing every code change into production

Discussion 0

Correct Answer: B Vote an answer

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Question #20

A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A. Where are we now?

B. Where do we want to be?

C. Take Action

D. What is the vision?

Discussion 0

Correct Answer: D Vote an answer

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Question #21

A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A. Understand that fast does not mean incomplete

B. Adopt a practice which is easy to follow

C. Re-use nothing from the current state

D. Communicate so that the audience will hear

Discussion 0

Correct Answer: B Vote an answer

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Question #22

A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A. Where are we now?

B. Where do we want to be?

C. Take action

D. What is the vision?

Discussion 0

Correct Answer: A Vote an answer

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Question #23

Which of the following is NOT one of the steps in value stream mapping?

A. Mapping of the 'as-is' value stream

B. Mapping a 'to-be' value stream

C. Value stream identification

D. Value stream management

Discussion 0

Correct Answer: D Vote an answer

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Question #24

Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

A. Progress iteratively with feedback

B. Keep it simple and practical

C. Focus on value

D. Think and work holistically

Discussion 0

Correct Answer: D Vote an answer

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Question #25

Which of the following is TRUE about value co-creation?

A. value is created independently of service relationships

B. Value is created jointly through interactions between service providers and service consumers

C. Value is defined and consumed by a service provider

D. Value is created only by the service provider and delivered to the consumer

Discussion 0

Correct Answer: B Vote an answer

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Question #26

How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?

A. By limiting communication to management only

B. By reusing existing processes wherever possible

C. By capturing feedback after each iteration

D. By involving stakeholders and sharing information with them

Discussion 0

Correct Answer: D Vote an answer

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Question #27

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Service level management

B. Continual improvement

C. Information security management

D. Monitoring and event management

Discussion 0

Correct Answer: C Vote an answer

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