Peoplecert ITILFNDv5 Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITILFNDv5
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification

Exam Questions: 143
Updated On: Jul 12, 2026

Question #10

Which statement BEST explains the relationship between an organization's purpose and its operating model?

A. The organization's purpose determines why it exists, while the operating model shows how it fulfils that purpose

B. The operating model replaces the organization's purpose once the value chain is defined

C. The operating model defines the organization's financial strategy to achieve its purpose

D. The purpose and operating model are unrelated because one focuses on customers and the other on internal processes

Discussion 0

Correct Answer: A Vote an answer

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Question #11

Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A. DevOps

B. Continuous Integration

C. Continuous Deployment

D. Continuous Delivery

Discussion 0

Correct Answer: D Vote an answer

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Question #12

Which is the main form of service interaction between service consumers and digital services?

A. Access to resources

B. Delivery of goods

C. Service actions

D. Transfer of goods

Discussion 0

Correct Answer: A Vote an answer

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Question #13

Which option is CORRECT in the context of a digital product and a digital service?

A. A digital service enables value through the use of digital products

B. A digital service is independent of a digital product

C. A digital service is limited to internal IT systems

D. A digital product replaces the need for services

Discussion 0

Correct Answer: A Vote an answer

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Question #14

What is service quality most concerned with?

A. The social responsibility of a service provider

B. How well a service meets agreed requirements and expectations

C. The speed of service development

D. How quickly incidents are resolved

Discussion 0

Correct Answer: B Vote an answer

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Question #15

What is the role of governance within the ITIL Service Value System?

A. To provide detailed technical guidance for service design

B. To ensure organizational activities are directed and controlled

C. To define and manage process activities for service delivery

D. To perform day-to-day service operations

Discussion 0

Correct Answer: B Vote an answer

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Question #16

Which chapter of a practice guide provides recommendations for the successful automation of the practice?

A. Value streams and processes

B. Organizations and people

C. Partners and suppliers

D. Information and technology

Discussion 0

Correct Answer: D Vote an answer

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Question #17

Which ITIL concept includes governance, practices, and continual improvement?

A. The 'value streams and processes' dimension

B. The 'deliver' and 'support' value chain activities

C. The ITIL Value System

D. The 'focus on value' ITIL Guiding Principle

Discussion 0

Correct Answer: C Vote an answer

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Question #18

A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A. Service action

B. Access to resources

C. Service offering

D. Transfer of goods

Discussion 0

Correct Answer: C Vote an answer

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