SAP C-C4H510-01 Exam Details & Actual Exam Questions

  • Exam Code/Number: C-C4H510-01
  • Exam Name/Title: SAP Certified Application Associate - SAP Service Cloud 1911
  • Certification Provider: SAP
  • Corresponding Certification: SAP Certified Application Associate
  • Exam Questions: 120
  • Updated On: Jul,25 2026
  • Certification Level: Associate

SAP Certified Application Associate - SAP Service Cloud 1911 Exam Questions

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SAP C-C4H510-01 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - SAP Service Cloud 1911
Exam Number:C_C4H510_01
Exam Format:Multiple Choice, Multiple Response
Available Languages:English
Certificate Validity Period:Generally valid until the underlying SAP product version is retired
Passing Score:64%
Related Certifications:SAP Certified Application Associate - SAP Sales Cloud 1911
SAP Certified Development Associate - SAP Cloud for Customer 1911
Exam Price:USD 550
Exam Duration:180 minutes
Real Exam Qty:80
Sample Questions:SAP C-C4H510-01 Sample Questions
Exam Way:SAP Certification Hub online proctored exam or authorized SAP testing center.
Pre Condition:No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses.
Official Syllabus URL:https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/

SAP C-C4H510-01 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Cloud Integration< 8%- Integration Scenarios
  • 1. SAP CRM Integration
  • 2. SAP ERP Integration
  • 3. Middleware Concepts
Topic 2: Business Configuration12% - 18%- Implementation and Fine-Tuning
  • 1. Scoping
  • 2. Organizational Structure
  • 3. Fine-Tuning Activities
Topic 3: Workflow and Approval Processes< 8%- Business Process Automation
  • 1. Workflow Rules
  • 2. Approval Processes
Topic 4: Service Elements8% - 12%- Core Service Capabilities
  • 1. Service Levels
  • 2. Entitlements
  • 3. Escalations
  • 4. Categories
Topic 5: Knowledge Base8% - 12%- Knowledge Management
  • 1. Knowledge Articles
  • 2. Knowledge Base Configuration
  • 3. Knowledge Search
Topic 6: Analytics and Reporting8% - 12%- Reporting
  • 1. Dashboards
  • 2. Custom Reports
  • 3. Standard Reports
Topic 7: Communication Channels and Utilities8% - 12%- Customer Communication
  • 1. Email Integration
  • 2. Channel Configuration
  • 3. CTI Integration
Topic 8: Service Objects12% - 18%- Service Requests and Tickets
  • 1. Service Request Management
  • 2. Ticket Processing
  • 3. Installed Base and Registered Products
Topic 9: Master Data Management8% - 12%- Business Partner Data
  • 1. Accounts
  • 2. Contacts
  • 3. Installed Base
Topic 10: User Management8% - 12%- Users and Authorizations
  • 1. Business Roles
  • 2. Work Center Assignment
  • 3. Employee and User Maintenance


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