SAP C-C4H510-21 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C-C4H510-21
Exam Name/Title: Certified Application Associate – SAP Service Cloud 2111
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

Exam Questions: 119
Updated On: Aug 17, 2026

Question #1

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

A. Check for solutions in the Help Center.

B. Always create the incident with medium priority and adjust it later if applicable.

C. Keep the incident lightweight and use screenshots only if it is necessary.

D. Report the incident from the screen in which the issue occurs.

E. Always include step-by-step instructions on how to recreate the issue.

Discussion 0

Correct Answer: A,D,E Vote an answer

Question #2

Which option do you have to mark a field as mandatory?

A. Use Key user tool adaptation

B. Page layout configuration

C. Maintenance of access restrictions in the business role

D. Disable personalization settings

Discussion 0

Correct Answer: A Vote an answer

Question #3

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

A. Activate Registered Products in Scoping

B. Create numeric ranges for customers

C. Create customer records

D. Create an Installed Base

Discussion 0

Correct Answer: A,D Vote an answer

Question #4

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A. Maintain the installed base

B. Purchase a license for the registered product

C. Scope registered products

D. Maintain number ranges for customers

Discussion 0

Correct Answer: C,D Vote an answer

Question #5

Which objects can be used within ticket creation to automatically determine the registered product?

A. Installed Base

B. Product

C. Warranty

D. Installation Point

Discussion 0

Correct Answer: B Vote an answer

Question #6

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Interactive dashboards

B. Web service message monitoring

C. Standard reports

D. Custom reports

E. Inner join data sources

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #7

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Customer

B. Product

C. Installed base

D. Contract

Discussion 0

Correct Answer: A,B Vote an answer

Question #8

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

A. Define a template.

B. Activate Live Activity Configuration.

C. Set up an approval process.

D. Create a customer and assign an e-mail address.

Discussion 0

Correct Answer: A,D Vote an answer

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