SAP C_C4H510_21 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C_C4H510_21
Exam Name/Title: Certified Application Associate – SAP Service Cloud 2111
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

Exam Questions: 119
Updated On: Jul 16, 2026

Question #1

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

A. Consider contract status

B. Consider maintenance plan condition

C. Consider ticket resolved on date

D. Consider delay

Discussion 0

Correct Answer: C Vote an answer

Question #2

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

A. Create a new registered product.

B. Set validity from and to dates.

C. Configure process steps and define work distribution.

D. Configure a resource scheduler.

E. Copy an existing approval process and modify the details.

Discussion 0

Correct Answer: B,C,E Vote an answer

Question #3

Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

A. Maintain the service catalog.

B. Set access restrictions.

C. Create service level agreements.

D. Assign work centers and views.

E. Control access on field and action level.

Discussion 0

Correct Answer: B,D,E Vote an answer

Question #4

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will

B. Scoping is automatically generated by the system based on your fine-tuning decisions.

C. The activity list is automatically generated by the system based on your scoping decisions.

D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Discussion 0

Correct Answer: C Vote an answer

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Question #5

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A. Warranty

B. Resource scheduler

C. Account

D. Contacts

Discussion 0

Correct Answer: C,D Vote an answer

Question #6

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A. Set the read and write access to restricted.

B. Set the access rights to edit.

C. Set the read access to restricted.

D. Set the access rights to display.

E. Set the write access to restricted.

Discussion 0

Correct Answer: A,C,E Vote an answer

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