SAP C_TCRM20_73 Actual Free Exam Questions & Community Discussion
Your customer asks you for the difference between 'Quotations' & 'Sales Orders'. Which of the following is possible only in Quotations and not in Sales Orders?
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Response:
Correct Answer: A
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Which capabilities are offered by partner processing within SAP CRM?
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Correct Answer: A
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In CRM billing output processing, date can be send to which of the following?
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Correct Answer: A,B,D,E
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You can integrate CRM activity management with groupware applications This means that you can synchronize business activities and tasks in your CRM calendar and groupware calendar. In this context, which of the following statements are true?
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Correct Answer: D
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Which of the statements below is true for call lists?
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Correct Answer: A
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You have some new agents working in the interaction centre. What functionality can you use to guide them better in their conversation with the customers.
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Correct Answer: D
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What are the different types of 'Logical Links' available in customizing?
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Correct Answer: A,B,C,E
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Which of the following statements are correct regarding CRM Middleware?
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Correct Answer: A,B,C
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Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct?
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Response:
Correct Answer: A
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