SDI SD0-302 Actual Free Exam Questions & Community Discussion
Identify a key component of a good internal communications programme
Correct Answer: A
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Which of these options is part of the Service Desks responsibility in the Release and Deployment Management process?
Correct Answer: C
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As a Service Desk manager you need to have good planning skills. Which of these options is a key element of the planning process?
Correct Answer: C
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You want to develop your career and position within the organisation, what steps could you take to improve your profile and influence?
Correct Answer: D
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Which of these options would be an advantage you could confidently highlight when recommending outsourcing to your organization?
Correct Answer: A
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Which of these options is a recognised responsibility of the Change Management process?
Correct Answer: B
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You are explaining the benefits of desk-side support to your new-starters. Which of these options best describes one of these benefits?
Correct Answer: C
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Which of these options is NOT a responsibility of the Service Desk?
Correct Answer: B
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Which type of Telephony System will provide a consistent and manageable telephone response operation?
Correct Answer: C
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You are tasked with delivering a presentation to your senior management team on the topic of The New, Improved Service Desk. What is a key point to remember when preparing this presentation?
Correct Answer: B
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If you were explaining the Service Desks responsibilities in the Incident Management process, which of the following options would you include?
Correct Answer: D
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When would you typically expect to use position profiling?
Correct Answer: C
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