Salesforce ADX-271 Actual Free Exam Questions & Community Discussion
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
Which functionality would allow questions to get internal visibility?
Correct Answer: B
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No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?
How can NMH ensure that articles are shared with all guest users?
Correct Answer: A
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A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
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What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
Correct Answer: A,C
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Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
Correct Answer: A,C
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What is a prerequisite for creating a user that has a Partner Community license?
Correct Answer: D
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What does a system administrator need to do when creating Experience Cloud users?
Correct Answer: B
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Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers
Correct Answer: B,D
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Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?
Which external user license meets these requirements?
Correct Answer: B
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hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers
Correct Answer: A,C,E
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Which step does the system administrator have to take to create a partner user?
Correct Answer: A
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Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
Correct Answer: D
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Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
Correct Answer: B,D,E
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