Salesforce AP-207 Actual Free Exam Questions & Community Discussion

Exam Code/Number: AP-207
Exam Name/Title: Energy and Utilities Cloud Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Certification

Exam Questions: 77
Updated On: Aug 05, 2026

Question #1

A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A. Permission Sets

B. Managed Package Licenses

C. Permission Set Groups

D. Sharing Settings

Discussion 0

Correct Answer: A,C Vote an answer

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Question #2

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A. Utility Self-Serve Portal

B. Experience Self-Serve Portal

C. Energy and Utilities Contact Center Console

D. Customer Acquisition Management

Discussion 0

Correct Answer: A Vote an answer

Question #3

An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

A. Using monthly recurring price

B. Using onetime price

C. Using a subscription pricing plan

D. Using usage price

Discussion 0

Correct Answer: D Vote an answer

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Question #4

Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A. Set up Utilities self-serve templates on your target org.

B. Create customer community user profiles for the Utilities self-serve portal.

C. Create an Experience cloud site to set up a sample digital experience site on your target org.

D. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.

Discussion 0

Correct Answer: A,C Vote an answer

Question #5

An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A. Manage a customer moving out.

B. Create a multi-site quote.

C. Set up a payment arrangement.

D. Manage changes to contract clauses.

Discussion 0

Correct Answer: A,C Vote an answer

Question #6

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Accurately confirm and verify customer details.

B. Confirm customer entitlements for field service appointments.

C. Check available field service time slots for the week.

D. See a list of all service and work types available in the system.

Discussion 0

Correct Answer: A,B Vote an answer

Question #7

Which three features are included in the Energy and Utilities Cloud Console?

A. Configuration options with significant coding

B. Customer 360 view

C. Customer Story

D. Rate Comparison

E. Multiple tabs, such as Overview.Biling. and Usage

Discussion 0

Correct Answer: B,D,E Vote an answer

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Question #8

An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make

B. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

C. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

D. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

Discussion 0

Correct Answer: B Vote an answer

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