Salesforce AP-212 Actual Free Exam Questions & Community Discussion

Exam Code/Number: AP-212
Exam Name/Title: Loyalty Management Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Loyalty Management

Exam Questions: 106
Updated On: Aug 04, 2026

Question #1

Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A. Salesforce Marketing Cloud

B. Salesforce Order Management System

C. Salesforce Slack

D. Salesforce Sales Cloud

Discussion 0

Correct Answer: A Vote an answer

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Question #2

What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A. Create product attributes in Promotion Setup

B. Add promotion to the lookup field on the product

C. Create a custom list on the promotion

D. Map products to promotion through an out-of-the-box Related List

Discussion 0

Correct Answer: D Vote an answer

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Question #3

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A. Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

B. Create new Experience Cloud Components for the new Loyalty Member Portal.

C. Assign the existing Loyalty Member Portal to the new Loyalty Program too.

D. Use existing Experience Cloud components to handle the same design and functionalities.

Discussion 0

Correct Answer: A,D Vote an answer

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Question #4

In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A. Incorporate the 'Transaction Journals' related list on the Contact record

B. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record

C. Incorporate the Member Service Manager Home Dashboard on the Contact record

D. Incorporate the 'View Member Profile' component on the Contact record

Discussion 0

Correct Answer: A,B Vote an answer

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Question #5

A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A. Create formula fields on Case Object

B. Develop a custom component

C. Create a Screen Flow

D. Embed Loyalty Member Profile Cards

Discussion 0

Correct Answer: D Vote an answer

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Question #6

How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

A. Ensure Loyalty data is enabled and mapped in the CDP daily.

B. Configure the Loyalty Data Accelerator Package.

C. Configure Loyalty data in the CDP through S3 buckets (Cloud).

D. Configure Loyalty Management Bundle Data Mappings.

Discussion 0

Correct Answer: D Vote an answer

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Question #7

Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?

A. Enable Real-Time Update of Qualifying Points Balance

B. Enable Real-Time Update of Non-Qualifying Points Balance

C. Create a Flow to update the Points Balance field

D. Non-Qualifying Points updates happen in real-time by default

Discussion 0

Correct Answer: A Vote an answer

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Question #8

The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects

B. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects

C. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects

D. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects

Discussion 0

Correct Answer: D Vote an answer

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Question #9

How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A. Use Custom Apex code via a middleware ETL tool

B. Use Salesforce Customer Data Platform

C. Use Marketing Cloud Server-Side JavaScript

D. Use Marketing Cloud Connect

Discussion 0

Correct Answer: D Vote an answer

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