Salesforce AP-221 Actual Free Exam Questions & Community Discussion

Exam Code/Number: AP-221
Exam Name/Title: Process Automation Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional

Exam Questions: 169
Updated On: Aug 02, 2026

Question #1

An Administrator at Universal Containers (UC) has received a requirement to enable field history tracking for multi-select picklist (Country) on the Lead object and to capture the country's old and new values. What is the best way the Administrator can meet this requirement?

A. Apex Trigger

B. After-save Record Triggered Flow

C. No action required since this is a standard feature.

D. Since the requirement involves multi-select picklist, raise a case with Salesforce to activate field history tracking

Discussion 0

Correct Answer: B Vote an answer

Question #2

Ursa Major Solar (UMS) is evaluating Salesforce for automating its mutual business processes. What should UMS keep in mind?

A. Salesforce automation tools are currently not supported in Microsoft Internet Explorer.

B. Salesforce automation tools cannot update records for which OWD is Public.

C. Salesforce automation tools are not available in Salesforce Developer Edition.

D. Salesforce automation tools are not supported in Salesforce Lightning.

Discussion 0

Correct Answer: A Vote an answer

Question #3

When using a Decision element, what does a flow do if no outcome conditions are met?

A. Provide a Screen element where users can verify entered values, make corrections, and proceed.

B. It takes the path for the default outcome.

C. It fails and sends the Administrator an email.

D. It ends with no action taken.

Discussion 0

Correct Answer: B Vote an answer

Question #4

How can a consultant use process automation tools to set up Salesforce Flow for Service?

A. Add the Actions and Recommendations component to a process.

B. Use Process Builder to create flows and quick actions.

C. Use Flow Builder to create flows, and specify them in an Actions and Recommendations deployment or in a process.

D. Use Flow Builder to add processes to the Actions and Recommendations component.

Discussion 0

Correct Answer: C Vote an answer

Question #5

Which three conditions need to be met for an Administrator to delete a flow version installed from a package without uninstalling the package?

A. The flow should not be referenced by another flow

B. The flow version is inactive

C. The flow version is deprecated in the org

D. The flow version has no scheduled actions that are currently live or running

E. The flow version doesn't have any associated paused flow interviews

Discussion 0

Correct Answer: A,D,E Vote an answer

Question #6

How many active versions of a flow can you have at a given time?

A. 5

B. 10

C. 1

D. Unlimited

Discussion 0

Correct Answer: C Vote an answer

Question #7

The Salesforce Admin needs to automate a process that sends an approval request to the VP of Sales for any account record that changes from Prospect to New Customer. What process automation capabilities would the Admin use to meet this requirement?

A. Use an Apex Trigger to change the Account field value from "Prospect" to "Customer" and email the Account Owner as a reminder to get an approval from their Manager.

B. Use a Record-Triggered Flow to change the Account field value from "Prospect" to "Customer" and email the Account Owner.

C. Use a Process to monitor the changed field value on the Account object from "Prospect" to "Customer" and an action to submit the record to an Approval Process.

D. Use a Flow to update the field and trigger an Approval Process to notify the VP of Sales.

Discussion 0

Correct Answer: C Vote an answer

Question #8

Which should be used to branch a flow?

A. If condition

B. Decision Element

C. If Else condition

D. Branching Element

Discussion 0

Correct Answer: B Vote an answer

Question #9

Which three Resources can be created from within the Resources tab?

A. Choice

B. Status

C. Formula

D. Reminder

E. Constant

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #10

An Administrator needs to notify the CEO via email requesting sign-off anytime an Opportunity's discount reaches higher than 40%. Which tool should the Administrator use to accomplish this?

A. Approvals

B. Apex Trigger

C. Flow Builder

D. Process Builder

Discussion 0

Correct Answer: D Vote an answer

Question #11

Which three options are appropriate to distribute as a flow in a Site or a Portal instead of a Salesforce org?

A. A new product registration form.

B. A guided script for service reps to follow when customers lose their credit card.

C. An interest form for an upcoming conference.

D. A partner-sourced lead conversion wizard for internal Sales team.

E. A survey to collect feedback on new products.

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #12

Which two business processes can be automated using an approval process?

A. Change the value in a date field to TODAY() when the Account Owner changes the 'Customer Type' field from "prospect" to "customer."

B. Change the address on all child Contact records when the address on the parent Account record is updated.

C. Change the status of a timecard after a Manager has reviewed it.

D. Create an interview record when a candidate has been selected in a recruiting process.

Discussion 0

Correct Answer: C,D Vote an answer

Question #13

Universal Containers (UC) wants to prevent its customer's assistant records from being visible to the sales users of another business group in Salesforce UI. How can UC accomplish this?

A. Use Lightning Flow

B. Use Dynamic Form

C. Use Process Builder

D. Use Apex Trigger

Discussion 0

Correct Answer: A Vote an answer

Question #14

An administrator wants to add a confirmation screen to a Screen Flow. What type of Screen Component should the administrator use?

A. Text

B. Display Text

C. Long Text Area

D. Lookup

Discussion 0

Correct Answer: B Vote an answer

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