Salesforce Advanced-Cross-Channel Actual Free Exam Questions & Community Discussion

Exam Code/Number: Advanced-Cross-Channel
Exam Name/Title: Salesforce Advanced Cross Channel Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional

Exam Questions: 104
Updated On: Jul 23, 2026

Question #1

A deployment specialist sends an Inbox message to your customer audience " Loyalty Program " . The next week, they send a message to the same audience using the Replace Inbox feature, but now that audience has some members that no longer exist. What is the expected outcome?

A. The new message replaces the first message, and for users who no longer exist in the audience, the first message is deleted from the user ' s inbox

B. All users receive the new message, but only if they ' re read the first message

C. The new message replaces the first message for every user who received the first message, regardless if they still exist in the audience or not

D. The new message replaces the first message only for users who no longer exist in the audience

Discussion 0

Correct Answer: C Vote an answer

Question #2

What is true about Einstein engagement frequency (EEF). Select 3

A. EEF uses only commercial send data not transactional

B. Used to determine correct no of mails to be send so that there are less unsubscribes due to email fatigue.
email fatigue.

C. The model uses data available only in your account

D. It uses last ISO days engagement data

Discussion 0

Correct Answer: A,B,C Vote an answer

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Question #3

In which section can you define fatigue rules to restrict a user from being recommended same content multiple times

A. Einstein content selection

B. Einstein engagement scoring

C. Einstein copy insights

Discussion 0

Correct Answer: A Vote an answer

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Question #4

What does Einstein copy Insight take into account, Select 3(arul's answer a,b,c)

A. emotional tone of subject line

B. Frequently used phrases in subject line

C. spelling and punctuation errors

D. engagement data

Discussion 0

Correct Answer: A,B,D Vote an answer

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Question #5

Which three are fields in the Mobileconnect Demographics table?
Choose 3 answers

A. Last Name

B. Channel

C. Email

D. City

E. Region

Discussion 0

Correct Answer: C,D,E Vote an answer

Question #6

Which two use cases are best suited for the new MC Transactional Messaging API?

A. Subscription reminders

B. Password Resets

C. Order confirmations

D. Flash Sales

Discussion 0

Correct Answer: B,C Vote an answer

Question #7

Which three statements are true for MC Behavioral Triggers?

A. Behavioral Triggers can be triggered from interactions with both Content and Products

B. Behavioral Triggers are mandatory for Commerce Cloud integrations.

C. Collect tracking code is necessary to use Behavioral Triggers

D. Behavioral Triggers are not editable

E. Behavioral Triggers require a catalog of assets

Discussion 0

Correct Answer: A,C,E Vote an answer

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