Latest Salesforce FS-Con-101 Actual Free Exam Questions & Community Discussion, Page 2

Question #15

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A. The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

B. The Scheduling Policy Used field is blank.

C. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

D. Most service appointments have the same priority.

Discussion 0

Correct Answer: A,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #16

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Use standard reports and reference the Parent Asset and Root Asset fields.

B. Usethe Assets without Products report.

C. Create custom reports and reference the Parent Asset and Root Asset fields.

D. Enable and customize the View Asset Hierarchy action.

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #17

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a custom report.

B. Create a Process Builder to generate a report.

C. Use the standard Work Order email template.

D. Use the standard Service Report

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #18

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A. Resource Schedule Optimization

B. Fill-in Schedule

C. Fix Overlaps

D. Reschedule Appointment

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #19

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

B. Each Asset will have a Service Appointment that will represent the work needed for each machine.

C. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

D. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #20

Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A. Add the Service Territory Location Related List on the Service Territory page layout.

B. Create the Service Territory Location as a Location lookup field.

C. Add the Service Territory Location Related List on the Location page layout.

D. Create the Service Territory Location as a Service Territory lookup field.

Discussion 0

Correct Answer: A,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #21

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A. Service Territory Member

B. User Territory

C. Service Territory

D. Work Order

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #22

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A. Create a new Work Order Line Item for each site visit.

B. Create a new Service Appointment for each site visit.

C. Create a new Child Work Order for each site visit.

D. Create a new Product Consumed for each site visit.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #23

Time sheet entries can be associated to which two objects? Choose 2 answer

A. assigned resources

B. Work order line item

C. Work order

D. Service resource

Discussion 0

Correct Answer: B,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #24

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A. Edit the Service Appointment and add a neew Service Resource.

B. Create a new ServiceAppointment with a different Crew.

C. Use the Crew Management tool to add Service Resources to the Crew.

D. Update the Service Crew on the Service Appointment's Work Type.

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #25

Dispatchers at Universal Containers wantto ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A. Define Work Types, Define Work Order Status, Set up Resource Skills

B. Set up Skill Requirements, Define Work Types, Set up Routing Rules

C. Define Skills, Set up Skill Requirements, Set up Resource Skills

D. Set up Service Locations, Set up Location Skills, Define Work Types

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #26

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A. Add new Status to the Service Appointment.

B. Add new Status to the Case.

C. Add new status to Status Transitions.

D. Add the Status Transitions to the Technicians' Profile.

Discussion 0

Correct Answer: A,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #27

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

A. Create one Service Appointment with the total duration of the two jobs and assign two Resources.

B. Create one Service Appointment and schedule it to two different Resources.

C. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

D. Create two Service Appointments and schedule them to the same Resource.

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #28

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

B. Each Asset will have a Service Appointment that will represent the work needed for each machine.

C. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

D. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Salesforce FS-Con-101 Actual Free Exam Questions & Community Discussion

Download Free Salesforce FS-Con-101 Demo