Latest Salesforce FS-Con-101 Actual Free Exam Questions & Community Discussion, Page 1

Question #1

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A. Only the Primary Assets related list on the Asset object

B. Both the Primary Assets and Related Assets related lists on the Asset object

C. Only the Primary Assets related list on the Work Order object

D. Both the Primary Assets and Related Assets related lists on the Work Order object

Discussion 0

Correct Answer: B Vote an answer

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Question #2

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A. Two Service Territories that split the Service Resources evenly

B. One Service Territory with four Polygons

C. Three Service Territories withfewer than 50 resources

D. Five Service Territories with fewer than 500 Service Appointments per day

Discussion 0

Correct Answer: D Vote an answer

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Question #3

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A. Arrival Window Start

B. Scheduled Start

C. Scheduled End

D. Arrival Window End

Discussion 0

Correct Answer: A,D Vote an answer

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Question #4

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A. Create two Service Appointments and assign two different Resources.

B. Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

C. Create one Service Appointment and schedule two Resources.

D. Create one Service Appointment and add two Required Resources.

Discussion 0

Correct Answer: A Vote an answer

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Question #5

Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A. Quarterly sales visits to a customer

B. Weekly recurring appointments at 8:00 AM

C. Appointments on the first Tuesday of the month

D. Site inspections during the first week of the "year

Discussion 0

Correct Answer: B,C Vote an answer

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Question #6

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A. Leverage the Match Skills Scheduling Policy when scheduling appointments.

B. Leverage the Match Skills Work Rule when scheduling appointments.

C. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

D. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

Discussion 0

Correct Answer: B,C Vote an answer

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Question #7

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A. The actions were not added to the Mobile and Lightning Actions section on the page layout.

B. The actions were not added to the Classic Publisher Quick Actions section on the page layout.

C. The action was added as part of the Salesforce mobile navigation settings options.

D. The action type being utilized on the Work Order object is Lightning component.

Discussion 0

Correct Answer: A,B Vote an answer

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Question #8

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A. Create a Gantt Action to highlight.

B. Use Map Report Layers.

C. Color code using Gantt Palettes.

D. Add the relevant field to the Field Set.

Discussion 0

Correct Answer: C Vote an answer

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Question #9

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A. Work Orders with Products Consumed

B. Work Orders with Service Appointments

C. Work Orders with Work Order Line Items

D. Service Appointments and Service Appointment Line Items

Discussion 0

Correct Answer: C Vote an answer

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Question #10

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. jobs require consecutive days of work and can span over weekends.

B. jobs need to be performed at the same site on the same day of the week.

C. jobs require multiple stages of work performedby different resources.

D. Jobs can take longer than the available resources hours in a day.

Discussion 0

Correct Answer: A,D Vote an answer

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Question #11

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Visualforce page that creates a newService Appointment record.

B. Define a Quick Action that creates a new Service Appointment record.

C. Define a Visualforce page that creates a new Work Order record.

D. Define a Quick Action that creates a new Work Order record.

Discussion 0

Correct Answer: D Vote an answer

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Question #12

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Customer Entitlement

B. Customer Working Hours

C. Service Urgency

D. Service DueDate

Discussion 0

Correct Answer: A Vote an answer

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Question #13

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A. Custom list view

B. Custom gantt filter

C. Custom lightning component

D. Custom report in a private report folder

Discussion 0

Correct Answer: B Vote an answer

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Question #14

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A. Auto generate work order with a 14 days generation horizon

B. Associate work type called site to maintenance plan

C. Associate a required skill call site visits to maintain plans

D. Auto generate work order with 14-day generation time frame

Discussion 0

Correct Answer: A,D Vote an answer

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