Salesforce Field-Service-Consultant Actual Free Exam Questions & Community Discussion

Exam Code/Number: Field-Service-Consultant
Exam Name/Title: Salesforce Certified Field Service Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program

Exam Questions: 165
Updated On: Oct 01, 2026

Question #19

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A. Custom fields for change tracking on Assets

B. A Product related list on Assets

C. Field HistoryTracking on Assets

D. A Work Order related list on Assets

Discussion 0

Correct Answer: C Vote an answer

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Question #20

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Visualforce page that creates a newService Appointment record.

B. Define a Quick Action that creates a new Service Appointment record.

C. Define a Visualforce page that creates a new Work Order record.

D. Define a Quick Action that creates a new Work Order record.

Discussion 0

Correct Answer: D Vote an answer

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Question #21

Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A. Add Products to the Products Required Related List on the Work Type object.

B. Add Products to the ProductsRequired Related List on the Asset object.

C. Add Products to the Work Order Products Related List on the Asset object.

D. Add Products to the Work Order Products Related Liston the Work Type object.

Discussion 0

Correct Answer: A Vote an answer

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Question #22

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?

A. Relate the Time Sheet to the Service Appointment.

B. Relate the Time Sheet Entries to the Service Appointment.

C. Relate the Time Sheet to the Work Order Line Item.

D. Relate the Time Sheet Entries to the Work Order Line Item.

Discussion 0

Correct Answer: D Vote an answer

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Question #23

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A. Return Order

B. Product Transfer

C. Product Receipt

D. Work Order

Discussion 0

Correct Answer: A,C Vote an answer

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Question #24

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

C. Create the work skills using Setup. Manually as Resources.

D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Discussion 0

Correct Answer: B,C Vote an answer

Question #25

universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A. Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit

B. Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit

C. Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

D. Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

Discussion 0

Correct Answer: A Vote an answer

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Question #26

Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A. Automatically Dispatch Service Appointments using Drip Feed.

B. Automatically schedule unscheduled services to available Resources.

C. Automatically change the status to Dispatched of all Service Appointments.

D. Automatically change the schedule policy.

Discussion 0

Correct Answer: A Vote an answer

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Question #27

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

B. Each Asset will have a Service Appointment that will represent the work needed for each machine.

C. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

D. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Discussion 0

Correct Answer: C Vote an answer

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