Salesforce Field-Service-Consultant Actual Free Exam Questions & Community Discussion

Exam Code/Number: Field-Service-Consultant
Exam Name/Title: Salesforce Certified Field Service Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program

Exam Questions: 165
Updated On: Oct 01, 2026

Question #10

Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A. Utilize a custom Global Price Book and add all products as Price Book Entries.

B. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

C. Create customer-specific Price Books and add all products as Price Book Entries.

D. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Discussion 0

Correct Answer: B Vote an answer

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Question #11

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A. Only the Primary Assets related list on the Asset object

B. Both the Primary Assets and Related Assets related lists on the Asset object

C. Only the Primary Assets related list on the Work Order object

D. Both the Primary Assets and Related Assets related lists on the Work Order object

Discussion 0

Correct Answer: B Vote an answer

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Question #12

UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A. Salesforce browser-based application

B. Salesforce mobile application

C. Salesforce Field Service mobile application

D. Custom mabile application

Discussion 0

Correct Answer: A,C Vote an answer

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Question #13

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A. Add the preferred resource service objective to the scheduling policy.

B. Add the technician as the required resource on the service appointment.

C. Create a child work order for maintenance on the original installation work order.

D. Add the technician as a preferred resource on the account record.

Discussion 0

Correct Answer: A,D Vote an answer

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Question #14

Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A. Create a child Work Order for the follow-up Work Order.

B. Re-use the existing Work Order for the follow-up.

C. Change the Work Order with a status of "New."

D. Change the Work Order with a closed status of "Cancelled."

Discussion 0

Correct Answer: B,D Vote an answer

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Question #15

Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A. Gantt

B. Color Palettes

C. Gantt Map

D. Appointment List

Discussion 0

Correct Answer: B,D Vote an answer

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Question #16

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A. Service Territory Member

B. User Territory

C. Service Territory

D. Work Order

Discussion 0

Correct Answer: C Vote an answer

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Question #17

Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A. Quarterly sales visits to a customer

B. Weekly recurring appointments at 8:00 AM

C. Appointments on the first Tuesday of the month

D. Site inspections during the first week of the "year

Discussion 0

Correct Answer: B,C Vote an answer

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Question #18

Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Shipment and a Product request line item.

B. Create a Product Consumed and a Produc request line item.

C. Create a Product Request and a Product request line item.

D. Create a Work Order Line Item and a Product request line item.

Discussion 0

Correct Answer: C Vote an answer

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