Salesforce Field-Service-Consultant Actual Free Exam Questions & Community Discussion

Exam Code/Number: Field-Service-Consultant
Exam Name/Title: Salesforce Certified Field Service Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program

Exam Questions: 165
Updated On: Oct 01, 2026

Question #1

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A. Create a crew with two technicians

B. Create a two-service crew

C. Create a work rule with two required skills

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #2

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. The Maintenance Plan for the Account

B. The Due Date of the Service Appointment

C. The Time Slots for Appointment Booking

D. When Service Resources are available for work

Discussion 0

Correct Answer: C,D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #3

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A. Make the dispatcher the assigned resource on the Service Appointments.

B. Auto-generated scheduled Service Appointments will be shared with resources.

C. The Service Appointment's parent record can be shared with the assigned resource.

D. A Service Appointment can be shared by clicking Sharing on the record.

Discussion 0

Correct Answer: B,D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #4

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A. Two Service Territories that split the Service Resources evenly

B. One Service Territory with four Polygons

C. Three Service Territories withfewer than 50 resources

D. Five Service Territories with fewer than 500 Service Appointments per day

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #5

Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A. Service Appointment inventory

B. Products Consumed on Work Orders

C. Products Consumed on Work Order Line Items

D. Work Order inventory

Discussion 0

Correct Answer: B,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #6

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A. Create Work Order Line Items, each with its ownchild Service Appointment.

B. Create multiple Service Appointments, each with its own child task records.

C. Create multiple Service Appointments, each with its own child Work Order Line Item.

D. Create Custom Object records, eachwith its own child Service Appointment.

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #7

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A. Create a process to change the owner of the serviceappointment to the assigned technician.

B. Create a user territory for the technicians' primary and secondary territories.

C. Configure a sharing rule to share dispatched service appointments with the assigned resource.

D. Enable the sharing features in the Field Service settings in the Setup menu.

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #8

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A. Leverage the Match Skills Scheduling Policy when scheduling appointments.

B. Leverage the Match Skills Work Rule when scheduling appointments.

C. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

D. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

Discussion 0

Correct Answer: B,C Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #9

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A. The Preferred Resource service objective is ignored for active Crew Members.

B. Capacity-based scheduling is supported for Service Crews.

C. A serviceresource can only be a member of a single Crew.

D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free Salesforce Field-Service-Consultant Demo

Simply submit your e-mail address below to get started with our free demo of your Salesforce Field-Service-Consultant exam.