Salesforce Public-Sector-Solutions Actual Free Exam Questions & Community Discussion

Exam Code/Number: Public-Sector-Solutions
Exam Name/Title: Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional

Exam Questions: 103
Updated On: Jul 24, 2026

Question #1

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A. Salesforce Flows, APEX, Custom Objects, and VisualForce

B. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

C. Salesforce Flows, Customer Community, and Individual Account

D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

Discussion 0

Correct Answer: B Vote an answer

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Question #2

Which three require set up to configure a License Authorization?

A. Regulatory Authorization Type

B. Business Profile

C. Inspection Type

D. Regulatory Authority

E. Business Type

Discussion 0

Correct Answer: A,B,D Vote an answer

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Question #3

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities. What is the root cause for the access issue?

A. The internal users are missing the Emergency Management Response permission set license.

B. The Organization Wide Defaults for ERM objects were set to Public

C. The internal users are missing the Emergency Response Management permission set

D. The internal users' role hierarchy has been set incorrectly

Discussion 0

Correct Answer: C Vote an answer

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Question #4

A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?

A. Create an Apex Trigger to document the decision steps performed.

B. Integrate the BRE with Decision Explainer.

C. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

D. Assign the Decision Explainer Permissions Set License to the appropriate user(s).

E. Add the Decision Explainer Log History component to the Lightning record page(s).

Discussion 0

Correct Answer: B,D,E Vote an answer

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Question #5

A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

A. Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

B. Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply

C. Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

D. Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

Discussion 0

Correct Answer: D Vote an answer

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Question #6

A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day. In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

A. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.

B. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.

C. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.

Discussion 0

Correct Answer: B Vote an answer

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Question #7

Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.

B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

D. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

Discussion 0

Correct Answer: B Vote an answer

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