Cisco 500-442 Exam Details & Actual Exam Questions
- Exam Code/Number: 500-442
- Exam Name/Title: Administering Cisco Contact Center Enterprise
- Certification Provider: Cisco
- Corresponding Certification: CCEA
- Exam Questions: 62
- Updated On: Jul,18 2026
- Certification Level: Specialization
Cisco Administering Cisco Contact Center Enterprise Exam Questions
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(18 Up Votes)Cisco 500-442 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Real Exam Qty: | 60-70 |
| Passing Score: | 825 / 1000 |
| Available Languages: | English |
| Exam Price: | $300 USD |
| Exam Format: | Multiple Choice, Drag and Drop, Scenario-based Questions |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Exam Way: | Onsite testing at Pearson VUE centers / Online remote proctored exam |
| Pre Condition: | No mandatory formal prerequisites; Recommended experience: Basic networking knowledge, CCE architecture familiarity, 6+ months of contact center administration experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccea.html |
Cisco 500-442 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Overview | 20% | - Explain call flow - Describe CCE components and architecture - Describe access tools - Understand Contact Center basics |
| Reporting | 10% | - Utilize CUIC |
| Advanced Configuration | 20% | - Configure roles and departments - Configure RONA support - Implement VXML applications |
| Advanced Features | 10% | - Understand CCE features beyond default |
| Basic Calls and Agent Settings | 20% | - Build basic ICM scripts - Deploy basic call settings - Configure basic agent functionality - Configure basic call treatment |
| Configuration and Implementation | 20% | - Configure agent teams and supervisors - Implement precision routing - Utilize Finesse administration tool |
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