EXIN ITILFNDv4 Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITILFNDv4
Exam Name/Title: ITIL 4 Foundation
Certification Provider: EXIN
Corresponding Certification: EXIN ITIL

Exam Questions: 376
Updated On: Sep 04, 2026

Question #10

Which is an example of a problem control activity?

A. Re-assessing a known error to understand the ongoing impact

B. Reviewing incident records to identify trends

C. Implementing a technical fix to resolve an issue

D. Documenting the steps in a workaround

Discussion 0

Correct Answer: D Vote an answer

Question #11

Which describes the utility of a service?

A. A service that meets its service level targets

B. A service that is fit for use

C. A service that increases constraints on the consumer

D. A service that supports the performance of the consumer

Discussion 0

Correct Answer: D Vote an answer

Question #12

Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review, in order to meet their needs?

A. Service request management

B. Incident management

C. Change enablement

D. Continual improvement

Discussion 0

Correct Answer: D Vote an answer

Question #13

What is the purpose of the 'incident management' practice?

A. To capture demand for incident resolution and service requests

B. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

C. To support the agreed service quality by effective handling of all agreed user-initiated service requests

D. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

Discussion 0

Correct Answer: B Vote an answer

Question #14

Which of the following statements about 'outcomes' is TRUE?

A. Outcomes provide assurance to stakeholders regarding the performance of a service

B. The level of expenses regarding a technology for a service is defined by an outcome

C. The delivery of products to a stakeholder is enabled by outcomes

D. An outcome depends on at least one output to deliver a result

Discussion 0

Correct Answer: D Vote an answer

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Question #15

What is required by all service desk staff?

A. Demonstration of emotional intelligence

B. Knowledge of telephony technology

C. Excellent technical knowledge

D. Root cause analysis skills

Discussion 0

Correct Answer: A Vote an answer

Question #16

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers. Which guiding principle recommends that the unnecessary work should be eliminated?

A. Start where you are

B. Progress iteratively with feedback

C. Keep it simple and practical

D. Think and work holistically

Discussion 0

Correct Answer: C Vote an answer

Question #17

Which is a key requirement for successful service level agreements (SLAs)?

A. They should be based on system-based metrics which are useful to the service provider

B. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service

C. They should be written using language and terms which all parties will understand

D. They should avoid ambiguous targets such as those relating to user experience

Discussion 0

Correct Answer: C Vote an answer

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Question #18

In which situation will incident management USUALLY use a separate process?

A. For information security incidents

B. Where the cause must be diagnosed

C. Where no target resolution time exists

D. For low impact incidents

Discussion 0

Correct Answer: A Vote an answer

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