EXIN ITILFNDv4 Actual Free Exam Questions & Community Discussion

Exam Code/Number: ITILFNDv4
Exam Name/Title: ITIL 4 Foundation
Certification Provider: EXIN
Corresponding Certification: EXIN ITIL

Exam Questions: 376
Updated On: Sep 04, 2026

Question #1

Which statement about a 'continual improvement register (CIR)' is TRUE?

A. Used to help plan changes, assist in communication, avoid conflicts, and assign resources

B. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group

C. Used to select the right method, model or technique for identifying improvements

D. Used to track and manage improvement ideas from identification through to final action

Discussion 0

Correct Answer: D Vote an answer

Question #2

What is defined as an unplanned interruption or reduction in the quality of a service?

A. An incident

B. A change

C. An event

D. A problem

Discussion 0

Correct Answer: A Vote an answer

Question #3

Which statement about the 'change enablement' practice is CORRECT?

A. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

B. Service requests are usually normal changes that can be implemented quickly without authorization

C. Emergency changes are changes that must be fully tested and fully documented prior to implementation

D. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

Discussion 0

Correct Answer: A Vote an answer

Question #4

Which is a key element of the 'think and work holistically' guiding principle?

A. Understanding the methods applicable to complex systems

B. Eliminating metrics which do not contribute to achieving an objective

C. Using technology for standard tasks to give people time for complex activities

D. Assessing which procedures can be re-used when improving a service

Discussion 0

Correct Answer: A Vote an answer

Question #5

Which of the following statements is included in the 'improve' value chain activity's purpose?

A. Ensure a shared understanding of the improvement direction for services across the organization

B. Ensure continual engagement and good relationships with all stakeholders

C. Ensure services continually meet expectations for quality, costs, and time to market

D. Ensure the continual improvement of practices across all value chain activities

Discussion 0

Correct Answer: D Vote an answer

Question #6

Which will NOT be handled as a service request?

A. The provision of a laptop

B. A complaint about a support team

C. The replacement of a toner cartridge

D. The degradation of a service

Discussion 0

Correct Answer: D Vote an answer

Question #7

For which purpose would the continual improvement practice use a SWOT analysis?

A. Understanding the current state

B. Tracking and managing ideas

C. Defining the future desired state

D. Ensuring everyone actively participates

Discussion 0

Correct Answer: A Vote an answer

Question #8

Which statement about outcomes is CORRECT?

A. An outcome defines the amount of money spent on technology for a service

B. An outcome depends on at least one output to deliver a result

C. Outcomes enable products to be delivered to a stakeholder

D. Outcomes provide assurance to stakeholders on how a service performs

Discussion 0

Correct Answer: B Vote an answer

Question #9

Which of these activities is carried out as part of 'problem management'?

A. Trend analysis of incident records

B. Diagnosing and resolving incidents

C. Creating incident records

D. Escalating incidents to a support team for resolution

Discussion 0

Correct Answer: A Vote an answer

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