IBM M9560-670 Actual Free Exam Questions & Community Discussion

Question #1

Which of these is available to Primary Support Providers from IBM Customer Support, enabling their customers to be successful?

A. On-site IBM consultants to implement their IBM software

B. A global network of on-site implementation consultants with expertise across IBMs portfolio

C. A global network of support centers with expertise across their broad portfolio

D. A global network of implementation consultants with expertise across IBMs broad portfolio

Discussion 0

Correct Answer: C Vote an answer

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Question #2

How are Problem Management Reports (PMRs) submitted by Primary Support Providers to IBM Customer Support initially routed?

A. PMRs are routed to a Channel Support Manager

B. PMRs are routed directly to IBM Development

C. PMRs are routed to an administrator to verify software version information

D. PMRs are routed to the most appropriate support analyst

Discussion 0

Correct Answer: D Vote an answer

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Question #3

How should a Primary Support Provider find whether a specific version of an IBM product has an Active support status?

A. Ask their customer

B. Post the question on an on-line forum.

C. Open a Problem Management Report (PMR) with IBM Customer Support

D. Consult the IBM Software Support Lifecycle website

Discussion 0

Correct Answer: D Vote an answer

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