SAP C-TCRM20-72 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C-TCRM20-72
Exam Name/Title: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
Certification Provider: SAP
Corresponding Certification: SAP Application Associate

Exam Questions: 80
Updated On: Aug 13, 2026

Question #1

Which profile is required in a business role to work with the Central Sharing Tool?

A. A specific function profile

B. A specific layout profile

C. A specific navigation bar profile

D. A specific technical profile

Discussion 0

Correct Answer: A Vote an answer

Question #2

Which Customizing settings are required to bill an SAP CRM sales order?
Note: There are 2 correct answers to this question.

A. Item category determination of the CRM billing item category

B. Billing Relevance setting in ERP sales item Customizing

C. Billing Relevance setting in CRM sales item Customizing

D. Billing Relevance setting in CRM sales order Customizing

Discussion 0

Correct Answer: A,C Vote an answer

Question #3

What are Customizing characteristics for a new transaction type?
Note: There are 2 correct answers to this question.

A. A transaction type can have only one leading transaction category.

B. A transaction type can have multiple profiles and procedures assigned to it.

C. A transaction type must have an item category assigned to it.

D. A transaction type can have multiple internal number range object assignments.

Discussion 0

Correct Answer: A,B Vote an answer

Question #4

Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue.
Which of the following changes definitely does not cause this behavior and can be excluded?

A. Changes in the navigation bar profile

B. Changes in the business transaction profile

C. Changes in business role Customizing

D. Changes in the organizational model

Discussion 0

Correct Answer: B Vote an answer

Question #5

You want to assign a key account manager to a customer. How can you do this in the standard SAP CRM system?

A. Create a business partner template

B. Create an account classification

C. Create a business partner relationship

D. Create an account hierarchy

Discussion 0

Correct Answer: C Vote an answer

Question #6

Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.
Which transaction types can the agent use to capture the prospect's interest?
Note: There are 2 correct answers to this question.

A. Lead

B. Activity

C. Quotation

D. Opportunity

Discussion 0

Correct Answer: A,B Vote an answer

Question #7

Where in Customizing do you assign access sequences for the partner functions?

A. Within the Partner determination procedure

B. Within in the relationship category

C. Within transaction type

D. Within the partner function category

Discussion 0

Correct Answer: A Vote an answer

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Question #8

You can implement extended UI enhancements by using the component enhancement concept.
Which of the following aspects is part of this concept?
Note: There are 3 correct answers to this question.

A. An enhancement set is created in the Application Enhancement Tool (AET).

B. An enhancement set can be determined by a BAdI, depending on user, profile, or other criteria.

C. An enhancement set is used to determine the navigation bar profile.

D. An enhancement set can be assigned to a client.

E. An enhancement set is used to group several component enhancements together.

Discussion 0

Correct Answer: B,D,E Vote an answer

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