SAP C-TCRM20-72 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C-TCRM20-72
Exam Name/Title: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
Certification Provider: SAP
Corresponding Certification: SAP Application Associate

Exam Questions: 80
Updated On: Aug 13, 2026

Question #9

What do you have to do to execute a marketing campaign?
Note: There are 2 correct answers to this question.

A. Assign a product to your campaign.

B. Assign a target group to your campaign.

C. Set the status to "released".

D. Release the action "Execute campaign"

Discussion 0

Correct Answer: B,C Vote an answer

Question #10

Which of the following can you create using the Application Enhancement Tool?
Note: There are 2 correct answers to this question.

A. Enhancement spots

B. Database tables

C. Component enhancements

D. Calculated fields

Discussion 0

Correct Answer: B,D Vote an answer

Question #11

You are setting up actions triggering follow-up processes.
Which of the following process types can you select within the action definition?
Note: There are 3 correct answers to this question.

A. Smart Form mail

B. Method call

C. SAPscript

D. Schedule conditions

E. Workflow

Discussion 0

Correct Answer: A,B,E Vote an answer

Question #12

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?
Note: There are 2 correct answers to this question.

A. Enhancement package installation replaces Support Package installation.

B. Test catalogs for the business functions are included.

C. "Core" business functions are automatically activated after the technical upgrade.

D. Enhancements delivered with EHP1 are part of the new software.

Discussion 0

Correct Answer: B,D Vote an answer

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Question #13

Which of the following describes the business object of a transaction?

A. Leading business transaction category

B. Default item category

C. Transaction details

D. Business agreement settings

Discussion 0

Correct Answer: A Vote an answer

Question #14

Which of the following statements concerning pricing in SAP CRM business transactions is true?

A. Each item within a sales order can use its own pricing procedure.

B. Only pricing procedures defined in SAP CRM can be used in a CRM transaction.

C. Pricing results can be transferred (copied) from a quotation or contract to a sales order.

D. Condition types that are not included in the pricing procedure can be entered manually in a CRM transaction.

Discussion 0

Correct Answer: C Vote an answer

Question #15

What is the common way to define multiple organizational structures in SAP CRM?

A. Maintain organizational structures in SAP ERP and replicated them to SAP CRM.

B. Integrate organizational structures for sales, service, and marketing in one organizational model.

C. Use SAP GUI.

D. Define multiple organizational structures using a matrix within the organizational model.

Discussion 0

Correct Answer: B Vote an answer

Question #16

You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps?
Note: There are 2 correct answers to this question.

A. Monitor downloads via the download monitor.

B. Define the block size for adapter objects.

C. Activate the replication and realignment queue.

D. Assign BDocs in the administration console.

Discussion 0

Correct Answer: A,B Vote an answer

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