SAP C-TCRM20-72 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C-TCRM20-72
Exam Name/Title: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
Certification Provider: SAP
Corresponding Certification: SAP Application Associate

Exam Questions: 80
Updated On: Jun 02, 2026

Question #17

The sales manager at your company needs a tool that can provide statistics for the number of activities completed in certain categories by the sales manager's department this month.
Which tool do you recommend?

A. Pipeline analysis

B. Activity monitor

C. Action monitor

D. Activity journal

Discussion 0

Correct Answer: B Vote an answer

Question #18

You have maintained authorization roles (PFCG roles).
To which objects can you assign these roles?
Note: There are 2 correct answers to this question.

A. Organizational units

B. Business partner

C. Business roles

D. Users

Discussion 0

Correct Answer: C,D Vote an answer

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Question #19

What is the purpose of condition maintenance groups in CRM pricing?

A. To bundle condition tables and condition types for condition maintenance

B. To control the condition exclusion logic in business transactions

C. To determine which condition types can be changed manually within a business transaction

D. To determine which condition types have to be maintained in SAP CRM and which in SAP ERP

Discussion 0

Correct Answer: A Vote an answer

Question #20

Which of the following are functions of the CRM Web Channel scenario?
Note: There are 2 correct answers to this question.

A. In a B2B Web Channel scenario, companies receive regular e-mail updates from their customers about purchased products and installation details.

B. In a B2C Web Channel scenario, a new customer has a self-registration option.

C. In a B2B Web Channel scenario, there is a self-service information and maintenance tool for customers.

D. In a B2C Web Channel scenario, a new customer can access the Web Shop with a given user.

Discussion 0

Correct Answer: B,C Vote an answer

Question #21

Starting with a quotation document, you want to create a follow-up sales order document.
Which of the following can you use to influence the copying control for business transactions?
Note: There are 3 correct answers to this question.

A. Copying control for transaction history

B. Copying routines using a BAdI

C. Copying control for item categories

D. Copying control for transaction profile

E. Copying control for transaction types

Discussion 0

Correct Answer: B,C,E Vote an answer

Question #22

Which assignment in Customizing allows you to restrict users from creating personalized layouts of overview pages or tables in SAP CRM UI?

A. Assignment of a function profile in business role maintenance

B. Assignment of a layout profile in business role maintenance

C. Assignment of a layout profile in navigation bar maintenance

D. Assignment of a function profile in authorization role maintenance

Discussion 0

Correct Answer: A Vote an answer

Question #23

There are several ways to adapt a CRM WebClient UI application.
Which of the following tasks can you perform using the UI Configuration Tool?

A. Exchange the standard logo.

B. Assign design objects to context nodes.

C. Create a tile layout for an overview page.

D. Create a quick link.

Discussion 0

Correct Answer: C Vote an answer

Question #24

Where is data replicated when you use CRM Middleware?

A. To sites as defined in Publications

B. To individual users for mobile application data

C. To external systems, based on the definition in the respective adapters

D. To sites as defined in Subscriptions

Discussion 0

Correct Answer: D Vote an answer

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